Thank you for choosing Sheious, your trusted source for exquisite jewelry. We understand the importance of providing quality products, and we stand by the craftsmanship of our jewelry. This warranty policy outlines the terms and conditions of any warranties or guarantees we offer to ensure your satisfaction with our products.
Sheious offers a limited warranty on its jewelry products to cover defects in material and workmanship. The terms of this warranty may vary based on the type of jewelry and its components. Please refer to the product description or packaging for specific warranty information.
2. Warranty Duration:
The duration of the warranty will be specified for each product and can vary. Generally, our warranty periods may range from [X] months to [Y] years from the date of purchase. Please check the product details for the exact duration of the warranty.
3. Warranty Coverage:
Our warranty covers defects in material and workmanship under normal use. It does not cover damage caused by factors outside of normal use, such as accidents, misuse, abuse, neglect, or natural wear and tear.
4. Exclusions:
The following items are generally excluded from warranty coverage:
Damage caused by improper care, storage, or cleaning of the jewelry.
Lost or stolen items.
Items that have been altered, resized, or repaired by an unauthorized third party.
5. Warranty Claims:
To make a warranty claim, please follow these steps:
Contact our customer support team at sheious.info@gmail.com or by phone at +91-6267060316 to initiate the warranty claim process.
Provide proof of purchase, such as the order number and date of purchase.
Return the item, including all original materials and packaging, to the provided return address.
6. Evaluation and Resolution:
Once we receive the item, we will evaluate it to determine if the defect falls under the warranty coverage. If the defect is confirmed, we will repair or replace the item at our discretion. If the exact item is no longer available, we may offer a suitable replacement.
7. Shipping Costs:
You are responsible for the cost of shipping the item to us for warranty evaluation. If the warranty claim is approved, we will cover the cost of shipping the repaired or replacement item back to you.
8. Warranty Transfer:
Our warranties are generally non-transferable and apply only to the original purchaser. They do not extend to subsequent owners of the jewelry.
9. Additional Considerations:
Please follow any care instructions provided with your jewelry to prolong its life and maintain its warranty coverage.
Our warranties do not cover jewelry with lost or damaged gemstones or diamonds. We recommend insuring your jewelry for these purposes.
10. Contact Us:
If you have any questions, concerns, or requests related to our warranty policy or a specific warranty claim, please feel free to contact our dedicated customer support team. You can reach us through the provided phone number or email address.
11. Changes to the Warranty Policy:
Sheious reserves the right to update and modify this policy as needed to reflect changes in our warranty practices or legal requirements. Any changes will be posted on our website, and the “Last updated” date will be revised accordingly.
We appreciate your trust in Sheious for your jewelry needs. We aim to provide quality jewelry that stands the test of time and offer warranties to back our commitment to your satisfaction. Please note that this is a general template, and you should customize it to reflect your specific business practices and consult with a legal professional to ensure compliance with relevant laws and regulations.
