Thank you for choosing Sheious, your trusted destination for exquisite jewelry. We understand that sometimes, despite our best efforts, returns and refunds are necessary. This policy is designed to provide you with clear guidelines on how we handle returns, refunds, and exchanges to ensure your satisfaction.
We accept returns on products in certain circumstances. To be eligible for a return, please ensure that:
The item is in its original condition, unused, and in the original packaging.
You have initiated the return process within 5-6 days from the date of purchase.
The item does not fall under the category of non-returnable or non-refundable items (see section [X] for a list of non-returnable items).
2. Non-Returnable Items:
The following items are typically non-returnable:
Custom-made or personalized jewelry.
Items that show signs of wear and tear or damage not caused by the manufacturer.
Earrings (for hygiene reasons).
3. Return Process:
To initiate a return, please follow these steps:
Contact our customer support team at sheious.info@gmail.com or by phone at +91-6267060316 to inform us of your intent to return.
Securely package the item, including all original materials, and ship it to the provided return address.
Please include a copy of your invoice or order confirmation within the package.
4. Refund Process:
Once we receive the returned item and inspect it for eligibility, we will initiate the refund process. Please note the following:
Refunds may take up to 5-6 business days to process after we receive the returned item.
The refund will be issued to the original payment method used for the purchase.
5. Shipping Costs:
Return shipping costs are typically the responsibility of the customer, unless the return is due to a mistake on our part, such as shipping the wrong item.
6. Exchanges:
If you wish to exchange an item for a different size or style, please contact our customer support team to initiate the exchange process. Additional shipping costs may apply.
7. Damaged or Defective Items:
If you receive a damaged or defective item, please contact us immediately. We will provide instructions on how to return the item or receive a replacement.
8. Lost or Stolen Packages:
We are not responsible for lost or stolen packages after delivery confirmation. Please ensure your package is delivered to a secure location.
9. Contact Us:
If you have any questions, concerns, or requests related to our return and refund policy, please feel free to contact our dedicated customer support team. You can reach us through the provided phone number or email address.
10. Changes to the Return and Refund Policy:
Sheious reserves the right to update and modify this policy as needed to reflect changes in our practices or legal requirements. Any changes will be posted on our website, and the “Last updated” date will be revised accordingly.
We appreciate your trust in Sheious for your jewelry needs. We aim to make the return and refund process as straightforward as possible while ensuring your satisfaction with our products and services. Please note that this is a general template, and you should customize it to reflect your specific business practices and consult with a legal professional to ensure compliance with relevant laws and regulations.
